Disclaimer.... I haven't read this whole thread.
Have you tried un-installing the program (that *may* have been downloaded before the new CAN).
Then log in under the new CAN & download again.
OR if you have a laptop, or a different computer, try downloading *fresh* with the new CAN on it.
(remember, don't shoot the messenger here for suggesting a simple fix...)
"the game of life is hard to play"
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