SJCPA650
Level 2

I had a couple of instances where the client failed authentication.  I just voided the request and resent it.  Did not encounter any issues with that.  If they failed and did not want to attempt again, we just went the paper route.  Last year was our first year using the E-signature function, and we really didn't run into too many problems.

We only used E-Signature for individuals, so I can't speak on the other tax types.

0 Cheers