I have been added to account [acct # removed] by [personal info removed].  When I open 2019 Lacerte and enter my password, a prompt displays saying I need to be granted access by my administrator.  Three times I have clicked the Submit button.  My admin says rights were granted.  when I try again, I get the same message.  Since downloading 2019 Lacerte and the prep file, I have yet to open the program and do some work.

Please help me and give me a call if you can.  I have been on hold for 65 minutes now.

[personal info removed]

[phone # removed]