Adam R
Level 3

I just got off the phone from a 3 hour call with their tech support. It was not an issue with the update, supposedly. There was one of two things that ended up fixing it. 

First is that we uninstalled the Lacerte pdf printer, CCH pdf printer, and one named ABS pdf printer. Then we ran the pdf printer repair tool to reinstall the Lacerte pdf printer.

Second was that we ran their tool hub to force reinstall Lacerte on my local computer.

One of these fixed it, because it is now working. You may need to contact them for the same issue. Just let them know these were the things we did on mine to fix it. If they can access my case to see the notes from my tech, it was case number 557334539.