Person A
Level 2

I'm having issues with the 2020 tax organizer when I print to PDF. Our firm has a custom client letter & engagement letter in the Lacerte organizer tools. When printing the 2020 organizer, we select our letter options (no custom fonts or borders). However, the PDF organizer prints the letters and the first few pages with the client's information but then fails to read/show any of the following pages starting with (typically) the Wages page and on. It just shows a grey page in the preview and a pop-up appears saying, "There was an error processing a page. There was a problem reading this document (14)."

Has anyone else had this issue and know a solution? We're trying to get all of the organizers out by the end of this week... 

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