*WE* aren't Intuit/Lacerte - so please stop yelling at us.
*WE* can't fix it for you.
I am sorry you are having problems tho.
Here's one thread with some suggestions for "access violation" errors & things to try. There are more...do a search.
Edit # 2:
Try the WebSetUp & force it even if it says you are up-to-date.
If a post answers your question, click on *Accept as solution* for future searches