Did you try going to here?:

https://proconnect.intuit.com/lacerte/

It's been ready for over a week (or more)

Go to 'MyAccount' & download from there.

What is this "champs.intuit.com" site you mentioned?

Since I'm not a "CHAMP", only a former All-Star I'm not familiar with it.

OR, do you means "camps" = which is the QB site for downloading...

Okay, I meant "camps".  I guess I'm the chump. Thanks for your help

@RobbGreen - the whole CHAMP/CHUMP/AllStar interaction is a bit of an inside *joke*.  The former AllStars (in a previous incarnation of this ever changing and supposedly improving forum) were given the opportunity to become "Champs" instead.  Very few bit at the supposed 'opportunity'.

As to why the QB site starts with 'camp'.... I remembered 'cuz I just had to download QB to a new computer.  I can't remember what the acronym stands for; it was just a bit too cute for my taste.

Welcome to the zoo - there's a lot of Lacerte experience baked into the various volunteers who hang out here and *we* can often solve a problem long before Intuit 'support' even answers the phone.