Jessica5
Level 2
‎11-16-2020 10:15 AM

When I am validating a return to e-file, an "Output File Name" box appears and I save the file but still cannot e-file my return.

I know this box sometimes comes up with DMS Database, I know how to fix that issue.  But never had it come up when e-filing a return.

How do I correct this issue, need to e-file return!

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jimgeddingscpa
Level 1
‎11-16-2020 10:59 AM

I am having the exact same issue and I really need to e-file this return as well!! Help!

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George4Tacks
Level 15
‎11-16-2020 04:00 PM

Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l... It has a printer (pdf) repair tool. This sounds like that type of error. 

@IntuitBettyJo is this an unexpected behavior that has been reported to Lacerte?


Here's wishing you many Happy Returns
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Jessica5
Level 2
‎11-16-2020 04:15 PM

Thanks for the info.  I am not allowed to download and install the Lacerte Tool Hub file.  Microsoft blocks the download stating unsafe.

Any other ideas?

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George4Tacks
Level 15
‎11-16-2020 04:26 PM

Try Option 2 in this link https://proconnect.intuit.com/community/help-articles/help/remove-and-reinstall-lacerte-and-dms-pdf-...


Here's wishing you many Happy Returns
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Jessica5
Level 2
‎11-16-2020 04:34 PM

Sorry, does same thing.  Any other options to walk thru problem?

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IntuitAlicia
Employee
Employee
‎11-16-2020 05:02 PM

@Jessica5 You can access the PDF repair tool from within Lacerte:

  1. Click your F10 key to open the Lacerte Technical Support Info window. (Help > Troubleshoot)
  2. Click the Utilities drop-down menu and select PDF Repair.

This will allow you to run the repair tool without having to download it first.

View solution in original post

IntuitBettyJo
Community Manager
Community Manager
‎11-16-2020 05:11 PM

Thank you @IntuitAlicia 😊

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Jessica5
Level 2
‎11-17-2020 08:00 AM

@IntuitAlicia that worked!  Thank you so much!!

IntuitAlicia
Employee
Employee
‎11-17-2020 12:39 PM

@Jessica5 Happy to help!

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