Hello, 

I am taking over our tax preparation for several entities from our prior external CPA firm. I provided the instructions, and they are certain that they followed them. However, all that I am provided is several ZIP folders that cannot be opened.

Help would be greatly appreciated. I called in to the support line, and the person with whom I spoke was not sure what to do. He said that I might have to have ProSystem installed on my computer.

I had the external CPA firm try to open these ZIP folders as well, and they were unable to.