We are beginning to run organizers from Lacerte 2019, but the Client Letters are not formatting properly. We have tried many things (updated software, typing a new letter from scratch, copied the letter based on various versions of proforma'd letters, print to PDF, and more). We also called Lacerte Support and they could not help us. I wasn't the one who called, but apparently they just kind of threw their hands up, not knowing what to do. 

One additional strange thing, the Engagement Letters running out of the Organizer section are printing fine.

Has anyone else come across this problem? Any ideas on how to fix it? I would greatly appreciate any help on this. We've hit a wall, but really need this to work.

Thanks in advance for any help and/or ideas.

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