michelleross
Level 2
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I hate to complain, but I seriously can't spend any more hours on hold this week.  Is there a way to communicate with Lacerte support via email?  I have waited over an hour to ask a simple question, made a purchase based on the answer.  Called back and waited again because I couldn't download software, only to find out I was told the wrong thing.  I was transferred again and put on hold, and I just can't wait another hour.  Surely there is email support?

Labels (1)
DJLipton
Level 1
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I agree - Lacerte Phone Support is impossible right now.

sjrcpa
Level 15
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michelleross
Level 2
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😂

0 Cheers
KubatCPA
Level 1
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This customer service support is horrible.  I am a 26 year user of Lacerte and I can't get through to ask them about my bill?

Wow.

 

naguilar
Level 2
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Right there with you! Billing customer service has been the worst we've ever dealt with and we've using lacerte for over 28 years!! it's truly sad!

snootsdad
Level 2
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Lacerte wants everyone to switch to Drake

michelleross
Level 2
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So, I'm definitely going to compare other software.  There was no support after 5 on the 9/15 or 10/15 deadline, which I consider an issue as well.  Anyone want to discuss customer service experience with other software?  I found my fees to be quite high compared to other software as well, and not sure if there are more benefits being provided for the costs.

0 Cheers
naguilar
Level 2
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Customer Service for such a high end tax software, which we held high, is no longer quality. We spent total time of about 4 hours on the phone with them today when we are in dire need of some assistance. I believe they changed management or customer service company and it's really bad. We were on hold for the majority of the time and still they couldn't help us. Their billing system has changed and has locked our account and now we are unable to file returns from 24-48 hours with 10 days out! This is unbelievable and we are seriously considering taking our business elsewhere. It's disheartening when we've been loyal customers for over 28 years.