jbovard
Level 2

Just got off with Tech support.  They are watching closely, but their Lacerte server for eSignature is up and working.  He said there are a few reports around the country of eSignature not working.  At moment they believe it is something with either an ISP or service provider in between our office and Lacerte.  He did give us an link to article that has things to check to eliminate our firewall or our server somehow blocking it.  He said to have our IT guy confirm that all of the required ports and ip addresses are white listed to make sure something is not blocking the communication on our end.

Here it is:

https://proconnect.intuit.com/community/data-security/help/firewall-and-anti-virus-software-configur...

Other than that, he said they cannot help because the system is up and running.  We will probably switch back to the old PDF method of sending the 8879's via email until this is resolved, and  have our IT guy check things out for us.  Hopefully, it will just clear up soon.