*EDIT* It's now a known issue, engineers are on it, & they said try again in an hour or so. There is an investigation on it now & if it becomes even more widespread, they'll put out an alert to all users & update us when it's repaired.

https://proconnect.intuit.com/community/lacerte-tax-news-updates/discussion/unexpected-behavior-esig...

Is anyone else having troubles with e-signature? Not on every machine, but the main one we need to send e-signature requests from has not been working since yesterday morning. It crashes the program when attempting to generate the request, and then when you re start, it never populates the PDFs, client info, remaining balance, etc. I've run the PDF repair tool 5x to no avail.

Sending these requests is obviously urgent at this point in time. When I called tech support yesterday, I was given a 6 minute estimated wait time, and had to hang up at the 2 hour mark. This morning it was estimated to be 30 minutes, and so far it's been 45. I really have much better things to be doing than stuck attached to the phone today...

Any tips or tricks? Thanks!