I purchased the 200 return package last year for TY2019 and have been paying for the additional individual returns as needed.  Tried to open tax returns yesterday and today (previously filed and extended returns that have already been paid for) and cannot open them without re-REPing and repaying for them.

Called Tech Support and they could not tell me if there was a glitch in the software, but sounds like that's what the problem is.  The only fix offered was to re-REP them, repay for them, and then request a credit.   Don't really want to do this for 250+ clients as the cost is nearly $13K.  And the credit will be issued in a couple of weeks, but the charge is immediate.

Called Customer Service to see if there was another way around or if this has been reported as a problem.  Got the same answer.  This is terrible customer service.  Are they trying to inflate their revenue or what's going on?

Has anyone else had this issue?  This has never happened in prior years.