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I do not have an issue with George. I appreciate his help. George, thank you for all your help. I also do not have an issue if information provided is not correct. I can only imagine how complicated tax software can be and having to deal with all the different taxing authorities. I even do not have an issue with holding online for two hours. I understand. My issue is with the person (not George) that lectured me on my grammar. I believe using the word "file" was appropriate. Lacerte can only "file" electronic returns and cannot "file" paper returns. If I wanted to know if Lacerte is able to process a paper return, I would have asked, "Is Lacerte able to "process" Form IT541?" This is not the first time I have been lectured by someone providing answers to questions.