Level 15
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It's the new self help feature added by Intuit.  They figure if you are on hold long enough, you will figure out the problem on your own so they don't have to answer the phone and pay support people.  But as long as you are here, you could always post your question to see if someone stopping by can help you.

ACME Taxes, Tatoos, Tires and Tomatoes (I had to get rid of the turtles - they kept running away)