I agree with you. I've seen Lacerte have hold times of 2 hours.  This is unacceptable. Lacerte does not care about me as a customer. Watch your billing statements. Watch your renewal statements. Lacerte made many serious mistakes with my account which I won't get into here. Lacerte did not give me my $800 discount on my renewal. I called and they said I'm outside of the 30 day window. I told them to think out of the box and that after all of their egregious errors, they need to give me a credit. Billing said they will have someone call me in 24-48 hours. Again, unacceptable. The Lacerte Response team is also ignoring my emails.