vmirinav
Level 2

I looked in to it and found out that they really don't care. I end-up using the chat system now. if you call they put you on hold and that music comes up, there is no way to put you on silent hold. The phone system they have is so old that it does not have that feature. Also contractor manages the phone system so only the upper level people have the ability to send tickets to the PBX provider. 

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