@bcbltd Remove your phone number. This is not Lacerte support, just a public community open to all in the world.

You can download all years prep file from any tax year. If you have 2019, you can update from Settings > Update Preparer File. OR you can log onto your account with Lacerte and download the program and prep files there. Lacerte password is the same for all years. 

If you are really some other software you may have to post at another forum, such as https://ttlc.intuit.com/community/home/misc/03/en-us