Ruth1
Level 4
06-24-2020
01:52 PM
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I have had an inordinate number of efile rejects due to social security number duplicates.
I contacted the IRS, my insurance provider and to Lacerte to see if there is any unusual IP addresses being used. Thus far I have spoken to 1/2 dozen people who say they will transfer me. I have been on hold for 1 hour and 22 minutes.
This is a serious issue; I would think I would get to speak with someone. Does anyone in the community
have any advice on getting Lacerte's attention?
I am more than fed up.
Solved! Go to Solution.
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