Level 4

I do not remember setting up/changing a Master Password (ie, for Settings/Master Options) in TY2018, but the program is asking for my Master Password here. I have tried using both my TY2017 Master Password and no password--neither works. (I've also gone into the TY2017 program and verified that the Master Password I remember does work there.)

How do I reset the Master Password?

Please note: I need to reset the Master Password--not change the password. I do not know what the current Master Password is. Also, I do not need my password to access my Intuit account--I know that one.

Thank you.

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Level 15

I think you will need to contact support to do that, especially since you don't know the original password. 

Here's wishing you many Happy Returns

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Level 1

How did you reset this? 

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