AshleyatIntuit
Employee
12-06-2019
07:11 PM
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If you are using "hold my spot" to call you back, it must be a direct line, and can't have phone options, or you may not get the call back. I would ensure you don't have any AV or firewall setting that would be trying to scan/stop Lacerte from running but to troubleshoot you would really need to contact support for additional assistance.