Use LACERTE UPDATE; then close the program, restart your computer, and see if the eSignatures work when you relaunch.

I've yet to see Lacerte Support chime in on any threads and tell us how to fix this... so it may be a recurring issue on their end.  Hopefully if you run the UPDATE the glitch will fix itself.

In the distant past when I wasn't able to fix a problem, I remember support having me rename the Option file in the Lacerte folder to OptionOLD, then reinstall the software - but I'd suggest you have a tech on the line with you before trying that.  That method may have changed with all the program changes from those many years ago.  Good Luck

Jen