Highlight the client

Press F4

Look at the e-file status tabs it should show fed and state, if both are appropriate.

Review your input, maybe you didn't check the box. 

If all else fails, the client can now take advantage of the new delayed payments and set up estimates at https://www.irs.gov/payments/direct-pay and pay only 3 payments, by lumpint 4/15 and 6/15 together on 7/15.