That's the issue with Intuit-huge company where you end up going around in circles looking for appropriate forum or support site or department. Its not ideal.
Also, Intuit is great at sales part of the transaction and making product look better than it is. I've never seen a sales person tell me "Jeez-our system is slow today-we can't collect your payment." The sales and advertising at Intuit are skilled at overselling and embellishment. After you start using the product, its just not as good as they seemed to promise.