JaneKalfsbeek
Level 1
‎02-07-2020 03:05 PM
When I start Lacerte it throws errors, then it doesn't show the data, the "pre-filters" says "AND AND AND" and the columns are all scrunhed up.
 
If I click Search then Reset, it will sometimes show the data but throw more errors.  I have reinstalled the software.  This is on Windows 10, recently upgraded from Windows 7...
 
Called Lacerte support originally and they did something which wiped out the data for everyone in the office... had to restore from backups...
 
People on different computers accessing the same data files on the server are not having similar issues.
 
ERROR MESSAGE
=============
List index out of bounds (0)
LOG TIME
=============
2/7/20 1:02:27 PM
CALL STACK
=============
[5015A480]{rtl190.bpl  } System.Classes.TStringList.Get
[015D8EBF]{w19tax.exe  } Clients.TfrmClients.InternalDBColsChange (Line 1102, "CLIENTS.pas" + 90)
[015DF3EB]{w19tax.exe  } Clients.TfrmClients.ChangeClientColView (Line 3383, "CLIENTS.pas" + 11)
[015DFC51]{w19tax.exe  } Clients.TfrmClients.sbViewEFClientsClick (Line 3476, "CLIENTS.pas" + 3)
[5046309F]{vcl190.bpl  } Vcl.Controls.TControl.Click
[505D7AF4]{vcl190.bpl  } Vcl.Buttons.TSpeedButton.Click
[505D7ADE]{vcl190.bpl  } Vcl.Buttons.TSpeedButton.MouseUp
[504634D8]{vcl190.bpl  } Vcl.Controls.TControl.DoMouseUp
[50463554]{vcl190.bpl  } Vcl.Controls.TControl.WMLButtonUp
[50462B49]{vcl190.bpl  } Vcl.Controls.TControl.WndProc
[0076ADE5]{w19tax.exe  } dxHooks.TdxSystemHook.ProcessHookProcs
[0076ABAE]{w19tax.exe  } dxHooks.dxSystemGetMessageHook
[50462784]{vcl190.bpl  } Vcl.Controls.TControl.Perform
[50466F38]{vcl190.bpl  } Vcl.Controls.TWinControl.IsControlMouseMsg
[504674E5]{vcl190.bpl  } Vcl.Controls.TWinControl.WndProc
[50466CAC]{vcl190.bpl  } Vcl.Controls.TWinControl.MainWndProc
[501749C4]{rtl190.bpl  } System.Classes.TDataModule.WriteHeight
[50590DC3]{vcl190.bpl  } Vcl.Forms.TApplication.ProcessMessage
[50590E06]{vcl190.bpl  } Vcl.Forms.TApplication.HandleMessage
[50591141]{vcl190.bpl  } Vcl.Forms.TApplication.Run
[019A1980]{w19tax.exe  } wtax.wtax (Line 217, "wtax.dpr" + 92)
 
ERROR MESSAGE
=============
Access violation at address 00508708 in module 'w19tax.exe'. Read of address 00000040
LOG TIME
=============
2/7/20 1:01:04 PM
CALL STACK
=============
[00508708]{w19tax.exe  } ProTaxDBFldDef.TProTaxDBFldDef.GetAlignment (Line 161, "ProTaxDBFldDef.pas" + 0)
[5046A3F3]{vcl190.bpl  } Vcl.Controls.TWinControl.CMInvalidate
[015F38C1]{w19tax.exe  } ClntGrid.TClientColumns.Add (Line 733, "ClntGrid.pas" + 4)
[015D8D3B]{w19tax.exe  } Clients.TfrmClients.InternalDBColsChange (Line 1071, "CLIENTS.pas" + 59)
[015DF3EB]{w19tax.exe  } Clients.TfrmClients.ChangeClientColView (Line 3383, "CLIENTS.pas" + 11)
[015DFA89]{w19tax.exe  } Clients.TfrmClients.sbViewAllClientsClick (Line 3445, "CLIENTS.pas" + 3)
[5046309F]{vcl190.bpl  } Vcl.Controls.TControl.Click
[505D7AF4]{vcl190.bpl  } Vcl.Buttons.TSpeedButton.Click
[505D7ADE]{vcl190.bpl  } Vcl.Buttons.TSpeedButton.MouseUp
[504634D8]{vcl190.bpl  } Vcl.Controls.TControl.DoMouseUp
[50463554]{vcl190.bpl  } Vcl.Controls.TControl.WMLButtonUp
[50462B49]{vcl190.bpl  } Vcl.Controls.TControl.WndProc
[0076ADE5]{w19tax.exe  } dxHooks.TdxSystemHook.ProcessHookProcs
[0076ABAE]{w19tax.exe  } dxHooks.dxSystemGetMessageHook
[50462784]{vcl190.bpl  } Vcl.Controls.TControl.Perform
[50466F38]{vcl190.bpl  } Vcl.Controls.TWinControl.IsControlMouseMsg
[504674E5]{vcl190.bpl  } Vcl.Controls.TWinControl.WndProc
[50466CAC]{vcl190.bpl  } Vcl.Controls.TWinControl.MainWndProc
[501749C4]{rtl190.bpl  } System.Classes.TDataModule.WriteHeight
[50590DC3]{vcl190.bpl  } Vcl.Forms.TApplication.ProcessMessage
[50590E06]{vcl190.bpl  } Vcl.Forms.TApplication.HandleMessage
[50591141]{vcl190.bpl  } Vcl.Forms.TApplication.Run
[019A1980]{w19tax.exe  } wtax.wtax (Line 217, "wtax.dpr" + 92)
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