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You may sometimes see an error for the Remote Desktop Connection that says The connection was denied because the user account is not authorized for remote logins.

CDE1.png

To resolve this error:

  1. Right-click on your Right Networks Remote Desktop Connection application, and select Edit.
    Slowness8.png
  2. From the General tab, check the Computer name to make that you're connecting to the right computer.
    • Lacerte users should have: BPOLCP001.rightnetworks.com
    • ProSeries users should have: BPOPCP001.rightnetworks.com
  3. Select Save, then Connect to retry the connection.
    CDE2.png

Additional Troubleshooting:

Check to make sure your account in Right Networks is not canceled:
  1. Sign in to myaccount.rightnetworks.com.
  2. From the Info tab review the Status section.
    CDE3.png
  3. Check to see if it shows the account as Canceled or CancelPending–if you see either of these statuses, you'll see the Connection Denied error.
  4. If your status shows Canceled or CancelPending and you aren't canceling your order call customer support for assistance.
    • Lacerte users call 800-933-9999
    • ProSeries users call 800-434-6818.

Check if your user has a package assigned:

  1. Sign in to myaccount.rightnetworks.com.
  2. From the Users tab review the Assigned Package column.
  3. Make sure that the user receiving the error message has a valid package assigned to them.
    CDE5.png
  4. If the user doesn't have a package assigned, see the Intuit Hosting Onboarding and Setup Guide and follow the steps for Assigning your users to a tax package.