This article suggests ways to resolve a computer freeze when attempting to open a PDF file within the Document Management System (DMS) program. These options also work if the DMS PDF viewer doesn't display the PDF.
The problem may be either a damaged PDF file or a bad installation of the DMS program.
First, make sure that the PDF file is viewable:
Use your default PDF viewer application (such as Adobe Reader) to open the PDF file.
- Right-click on the PDF file in DMS and click Launch Outside DMS.
- If the PDF doesn't open or you get an error trying to view it with your default PDF viewer, the file may be damaged.
- Re-print the document to DMS or re-scan it back into DMS.
If you can view the PDF and it's readable outside of DMS, continue to the following steps to correct the issue.
- Try to view the PDF file after performing each step below.
Reinstall DMS:
For Microsoft Edge:
- In the system search bar, type control panel.
- Select Programs, then Programs and Features.
- Double-click the Lacerte DMS or ProSeries DMS.
- Select Repair and follow the on-screen instructions.
For Windows Vista, 7, 8, and 10: On your keyboard, press the Windows key and R>Type control panel and click OK>click Programs and Features and follow steps 3-4, above.
Delete temporary files:
For Windows Vista, 7, 8, 10 and Edge:
- Close all applications.
- On your keyboard, press Windows key and R. Type %temp% and click OK.
- Press Ctrl + A on the keyboard to select all the files and folders.
- This may take some time if there are several thousand files/folders housed in the Temp folder.
- Once all files are highlighted, simultaneously press Shift + Delete.
- Click Yes to confirm the deletion of the multiple files/folders.
- If prompted with a message about deleting read-only files, choose Yes to all.
- If a message appears stating that a particular file can't be deleted, click OK.
- Hold down the Ctrl key and click the referenced file to exclude it from the deletion process.
- Repeat this process if it occurs with more than one file.
To configure DMS exclusion in an anti-virus application:
An anti-virus program with real-time file scanning may affect the performance of a DMS program.
- Contact your anti-virus program's support site for information on how to exclude the folders listed below from real-time scanning.
For Windows Vista, 7, 8, 10, or Microsoft Edge, the folders are:
- C:Program FilesIntuitDMS (if 64-bit, C:Program Files (x86)IntuitDMS)
- C:ProgramDataIntuitDMS
To exclude the DMS database folder on a network share:
If the DMS database is located on a network share, then the shared DMS database folder needs to be excluded.
- To find the location of the DMS database, open the DMS program.
- The Current Database Path will display the database location at the bottom of the program window.
- To exclude the DMSTEMP folder:
- The DMSTEMP folder, which resides in the %TEMP% folder, may need to be excluded from real-time anti-virus scanning.
- Refer to the Delete Temporary Files steps above for the location of the %TEMP% folder.