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The plan administrator must electronically sign the benefit plan return before you can e-file.

Before you start:

  • All signers of the benefit plan must register for EFAST2 on the DOL website.
  • Make sure you have a valid email address for each signer.
  • Make sure your email address has been entered in User Options, on the Preparers tab.

Follow these steps to prepare the return for signature:

  1. Go to Screen 4, Electronic Filing.
  2. Click on e-file Misc from the left navigation panel.
  3. Select Administrator from the Signer Type (Ctrl+T) drop-down menu.
  4. Enter the signer's name in Individual signing return.
  5. Enter the signer's e-mail in Email.
  6. Complete the return.

Once you've resolved all critical diagnostics besides "The return must be electronically signed before e-filing the return... (ref. #13799)," you're ready to send the signature request.

To send the signature request:

  1. Go to the Clients tab.
  2. Highlight the client file.
  3. Click on the Request Signature link (or click on the E-file menu, select Step 1: Print e-file Signature Document, and press Send Request to Sign Returns.)
  4. Start the Signature process.  You will have a chance to edit the request email at this point.  Click Next to continue.
  5. Review the e-mail that will be sent. Click Next to continue.
  6. Once the request has been processed, you will see the Signature Request Summary.  Click Finish to complete.
  7. The Signature Status column will now display Pending.

If your client is in the office, you can have them sign immediately by selecting the E-file menu and clicking Launch Signature Website.

After the return is signed:

  • The Signature Status column will change to Complete within 15 minutes of all signers completing the request. Once the status is complete, you can e-file the return.
  • If a signer rejects the return, you must modify the return in order to send another signature request.
  • Diagnostic ref. #13799 will continue to generate, but won't prevent you from e-filing.