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Help Articles
If you need help, you can call us directly or take advantage of our self-help options with the new Tax Pro Community.
For customer service and technical support, please call 1-800-933-9999, Monday - Friday, 6:00 AM - 5:00 PM PT. Closed on all holidays listed below.
Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call. If we miss you, we'll leave a voicemail with further instructions to reach us again.
If you need assistance with Intuit Practice management powered by Karbon see: How to contact Intuit Practice Management for help
What self-service support options do you offer?
We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the Lacerte Community and Support Page.
Additionally, you can sign in to your My Account page to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.
1All hours are subject to change without notice.
September extension deadline hours of operation
| September Extension Deadline Hours of Operation 1 | Pacific Time | |
| Open | Close | |
| Friday, September 4th, 2020 | 6:00 am | 3:00 pm |
| Tuesday, September 8th, 2020 | 6:00 am | 6:00 pm |
| Wednesday, September 9th, 2020 | 6:00 am | 6:00 pm |
| Thursday, September 10th, 2020 | 6:00 am | 6:00 pm |
| Friday, September 11th, 2020 | 6:00 am | 6:00 pm |
| Saturday, September 12th, 2020 | 8:00 am | 2:00 pm |
| Sunday, September 13th, 2020 | 9:30 am | 2:00 pm |
| Monday, September 14th, 2020 | 6:00 am | 6:00 pm |
| Tuesday, September 15th, 2020 | 6:00 am | 6:00 pm |
October extension deadline hours of operation
| October Extension Deadline Hours of Operation 1 | Pacific Time | |
| Open | Close | |
| Monday, October 5th, 2020 | 6:00 am | 6:00 pm |
| Tuesday, October 6th, 2020 | 6:00 am | 6:00 pm |
| Wednesday, October 7th, 2020 | 6:00 am | 6:00 pm |
| Thursday, October 8th, 2020 | 6:00 am | 6:00 pm |
| Friday, October 9th, 2020 | 6:00 am | 6:00 pm |
| Saturday, October 10th, 2020 | 8:00 am | 2:00 pm |
| Sunday, October 11th, 2020 | 9:30 am | 2:00 pm |
| Monday, October 12th, 2020 | 6:00 am | 6:00 pm |
| Tuesday, October 13th, 2020 | 6:00 am | 6:00 pm |
| Wednesday, October 14th, 2020 | 6:00 am | 6:00 pm |
| Thursday, October 15th, 2020 | 6:00 am | 6:00 pm |
Holiday hours of operation
| Holiday 1 | Pacific Time | |||||
| Date | Open | Close | ||||
| New Year's Day, Wednesday, January 1st, 2020 |
Closed | |||||
| Martin Luther King, Jr. Day, Monday, January 20th, 2020 |
Closed | |||||
| President's Day, Monday, February 17th, 2020 |
6:00 AM | 6:00 PM | ||||
| Friday Before Memorial Day, Friday, May 22nd, 2020 |
6:00 AM | 3:00 PM | ||||
| Memorial Day, Monday, May 25th, 2020 |
Closed | |||||
| Day Before Independence Day, Friday, July 3rd, 2020 |
Closed | |||||
| Labor Day, Monday, September 7th, 2020 |
Closed | |||||
| Columbus Day, Monday, October 12th, 2020 |
6:00 AM | 6:00 PM | ||||
