If you need help, you can call us directly or take advantage of our self-help options with the new Tax Pro Community.
For customer service and technical support, please call 1-800-933-9999, Monday - Friday, 6:00 AM - 5:00 PM PT. Closed on all holidays listed below.
Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call. If we miss you, we'll leave a voicemail with further instructions to reach us again.
If you need assistance with Intuit Practice management powered by Karbon see: How to contact Intuit Practice Management for help
What self-service support options do you offer?
We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the Lacerte Community and Support Page.
Additionally, you can sign in to your My Account page to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.
Holiday hours of operation
| Holiday 1 | Pacific Time | |||||
| Date | Open | Close | ||||
| Columbus Day, Monday, October 12, 2020 |
6:00 AM | 6:00 PM | ||||
| Veteran's Day, Wednesday, November 11, 2020 |
6:00 AM | 5:00 PM | ||||
| Day before Thanksgiving, Wednesday, November 25, 2020 |
6:00 AM | 3:00 PM | ||||
| Thanksgiving, Thursday, November 26, 2020 |
Closed | |||||
| Day After Thanksgiving, Friday, November 27, 2020 |
Closed | |||||
| Day before Christmas Eve, Wednesday, December 23, 2020 |
6:00 AM | 3:00 PM | ||||
| Christmas Eve, Thursday, December 24, 2020 |
Closed | |||||
| Christmas Day, Friday, December 25, 2020 |
Closed | |||||
| Day before New Year's Eve, Wednesday, December 30, 2020 |
6:00 AM | 3:00 PM | ||||
| New Year's Eve, Thursday, December 31, 2020 |
Closed | |||||
| New Year's Day, Friday, January 1, 2021 |
Closed | |||||
| Martin Luther King Jr. Day, Monday, January 18, 2021 |
Closed | |||||
| Friday before Memorial Day, Friday, May 28, 2021 |
6:00 AM | 3:00 PM | ||||
| Memorial Day, Monday, May 31, 2021 |
Closed | |||||
Tax season hours of operation
| Tax season hours of operation1 | Pacific Time | |
| Applicable 1/23 - 2/28 and 3/16- 4/4 | Open | Close |
| Monday through Friday | 6:00 AM | 6:00 PM |
| Saturday | 8:00 AM | 2:00 PM |
| Sunday | 9:30 AM | 2:00 PM |
March deadline hours of operation
| March deadline hours of operation 1 | Pacific Time | |
| Applicable 3/1 - 3/15 | Open | Close |
| Monday through Friday | 6:00 AM | 7:00 PM |
| Saturday | 8:00 AM | 2:00 PM |
| Sunday | 9:30 AM | 2:00 PM |
April deadline hours of operation
| April deadline hours of operation 1 | Pacific Time | |
| Applicable 4/5 - 4/15 | Open | Close |
| Monday, April 5th | 6:00 AM | 7:00 PM |
| Tuesday, April 6th | 6:00 AM | 7:00 PM |
| Wednesday, April 7th | 6:00 AM | 7:00 PM |
| Thursday, April 8th | 6:00 AM | 7:00 PM |
| Friday, April 9th | 6:00 AM | 7:00 PM |
| Saturday, April 10th | 6:00 AM | 6:00 PM |
| Sunday, April 11th | 6:00 AM | 6:00 PM |
| Monday, April 12th | 6:00 AM | 7:00 PM |
| Tuesday, April 13th | 6:00 AM | 7:00 PM |
| Wednesday, April 14th | 6:00 AM | 7:00 PM |
| Thursday, April 15th | 6:00 AM | 12:00 AM |
1All hours are subject to change without notice.
