If you need help, you can call us directly or take advantage of our self-help options with the new Intuit Accountants Community.
For customer service and technical support, please call 1-800-933-9999. We offer extended hours for support at the busiest tax-filing times. See below for extended hours. Closed on all holidays listed below.
Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call. If we miss you, we'll leave a voicemail with further instructions to reach us again.
If you need assistance with Intuit Practice management powered by Karbon see: How to contact Intuit Practice Management for help
Tax season hours of operation
| Applicable 3/16 - 5/91 |
Open |
Close |
| Monday through Friday |
6:00 AM |
6:00 PM |
| Saturday |
8:00 AM |
2:00 PM |
| Sunday |
9:30 AM |
2:00 PM |
*All hours listed are in Pacific Time
Due to the changes for tax year 2020 Individual Filing Deadline Lacerte will be closed for Easter on Sunday April 4th, 2021.
May deadline hours of operation
| May deadline hours of operation1 |
Open |
Close |
| Monday, May 10th |
6:00 AM |
7:00 PM |
| Tuesday, May 11th |
6:00 AM |
7:00 PM |
| Wednesday, May 12th |
6:00 AM |
7:00 PM |
| Thursday, May 13th |
6:00 AM |
7:00 PM |
| Friday, May 14th |
6:00 AM |
7:00 PM |
| Saturday, May 15th |
6:00 AM |
6:00 PM |
| Sunday, May 16th |
6:00 AM |
6:00 PM |
| Monday, May 17th |
6:00 AM |
12:00 AM |
*All hours listed are in Pacific Time
Holiday hours of operation
| Holiday 1 |
Open |
Close |
Columbus Day/Indigenous Peoples' Day,
Monday, October 12, 2020 |
6:00 AM |
6:00 PM |
Veteran's Day,
Wednesday, November 11, 2020 |
6:00 AM |
5:00 PM |
Day before Thanksgiving,
Wednesday, November 25, 2020 |
6:00 AM |
3:00 PM |
Thanksgiving,
Thursday, November 26, 2020 |
Closed |
Closed |
Day After Thanksgiving,
Friday, November 27, 2020 |
Closed |
Closed |
Day before Christmas Eve,
Wednesday, December 23, 2020 |
6:00 AM |
3:00 PM |
Christmas Eve,
Thursday, December 24, 2020 |
Closed |
Closed |
Christmas Day,
Friday, December 25, 2020 |
Closed |
Closed |
Day before New Year's Eve,
Wednesday, December 30, 2020 |
6:00 AM |
3:00 PM |
New Year's Eve,
Thursday, December 31, 2020 |
Closed |
Closed |
New Year's Day,
Friday, January 1, 2021 |
Closed |
Closed |
Martin Luther King Jr. Day,
Monday, January 18, 2021 |
Closed |
Closed |
Presidents' Day,
Monday, February 15, 2021 |
6:00 AM |
6:00 PM |
Friday before Memorial Day,
Friday, May 28, 2021 |
6:00 AM |
3:00 PM |
Memorial Day,
Monday, May 31, 2021 |
Closed |
Closed |
Easter,
Sunday, April 4, 2021 |
Closed |
Closed |
| Friday, July 2, 2021 |
6:00 AM |
3:00 PM |
Day after Independence Day,
Monday, July 5, 2021 |
Closed |
Closed |
*All hours listed are in Pacific Time
March deadline hours of operation
| Applicable 3/1 - 3/151 |
Open |
Close |
| Monday through Friday |
6:00 AM |
7:00 PM |
| Saturday |
8:00 AM |
2:00 PM |
| Sunday |
9:30 AM |
2:00 PM |
*All hours listed are in Pacific Time
1All hours are subject to change without notice.
What self-service support options do you offer?
We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the Lacerte Community and Support Page.
Additionally, you can sign in to your My Account page to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.
