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If you need help, you can call us directly or take advantage of our self-help options with the new Intuit Accountants Community.

For customer service and technical support, please call 1-800-933-9999. We offer extended hours for support at the busiest tax-filing times. See below for extended hours. Closed on all holidays listed below.

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call.  If we miss you, we'll leave a voicemail with further instructions to reach us again.

If you need assistance with Intuit Practice management powered by Karbon see: How to contact Intuit Practice Management for help

Tax season hours of operation

Applicable 3/16 - 5/91 Open Close
Monday through Friday 6:00 AM 6:00 PM
Saturday 8:00 AM 2:00 PM
Sunday 9:30 AM 2:00 PM

*All hours listed are in Pacific Time

Due to the changes for tax year 2020 Individual Filing Deadline Lacerte will be closed for Easter on Sunday April 4th, 2021.

1All hours are subject to change without notice.

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