When trying to e-file a Federal and/or State return the Conversion Log states, "Return Conversion Failed," but does not give a reason. The returns marked for e-file contain no errors in final review and disabling return conversion error checking does not allow the return to convert either.
Repairing a Corrupt formset:
- Close the program.
- Click on the Start menu.
- Type Control Panel in the search box and select Control Panel from the results.
- Click Programs and then click Programs and Features, and then double-click ProSeries 20YY, where YY is the impacted tax year.
- Choose the federal and/or state formset(s) to uninstall and click the Uninstall button.
- Navigate to the C:ProWinYYUpdates, and the X:ProSeriesProNetYYUpdates for Network installs, folder(s) using Windows File Explorer.
- Delete the contents of the Updates folder(s)
- Open the ProSeries again
- Click the Update menu and click Select and Download New Products.
- Check the box(es) for the uninstalled formsets and click the Next button.
- Once the formset(s) is reinstalled, open the tax return again and press the F9 key to recalculate the return, repeat for all federal and attached state returns in the client file.
- Press the F10 key to save the return.
- Attempt to convert and e-file the return again.
Note: This error has been known to occur when either the program's executable (ProtaxYY.exe) or Form is out of date, or both. Update your tax software. When updating is complete, transmit the tax return as normal.
This error may also be the result of damaged client file. To correct this:
- Open ProSeries.
- Open the affected client.
- Click the File menu and choose Save As.
- Type a different name than the existing file.
- Delete the original file from HomeBase.
- Select the "Tools" Menu.
- On the left pane verify if "Prompt for Client Status on closing"
- If it is Uncheck it.
- If the Customer does not want to uncheck it. They can E-File from E-File Center.
Note: This will be fixed in a feature update that does not yet have a release date.