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1/13/2020 Easyacct update

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Judi
Level 1

I just tried to download the new update assuming that it would have fixed the 940 and 941 efiling problem.  I am getting the message "ActiveX component can't create object".  It told me to restart my computer which I did several times.  Now I can't do anything when I open a client.

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All-Star

You don't say if there is an error number associate with the issue.  Do either of these help?

https://proconnect.intuit.com/community/help-articles/help/runtime-error-429-cannot-create-active-x-...

https://proconnect.intuit.com/community/help-articles/help/runtime-error-91-active-x-component-can-n...

If that doesn't help, you could try calling support or uninstalling the software and do a fresh install.  Make sure you backup your clients to a flash drive or some other safe location --------- you can never be too safe.

Wile E's Tax Prep, Emergency Brain Surgery, and Used Tire Shop - Nobody does it cheaper! Call 8675309 for an appointment today - or tomorrow, we aren't that busy.

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All-Star

You don't say if there is an error number associate with the issue.  Do either of these help?

https://proconnect.intuit.com/community/help-articles/help/runtime-error-429-cannot-create-active-x-...

https://proconnect.intuit.com/community/help-articles/help/runtime-error-91-active-x-component-can-n...

If that doesn't help, you could try calling support or uninstalling the software and do a fresh install.  Make sure you backup your clients to a flash drive or some other safe location --------- you can never be too safe.

Wile E's Tax Prep, Emergency Brain Surgery, and Used Tire Shop - Nobody does it cheaper! Call 8675309 for an appointment today - or tomorrow, we aren't that busy.

View solution in original post

Judi
Level 1

I'm sorry, I didn't notice the Error number but your solution worked.  Thank you very much.

All-Star

I'm glad you got it fixed Smiley Happy

Wile E's Tax Prep, Emergency Brain Surgery, and Used Tire Shop - Nobody does it cheaper! Call 8675309 for an appointment today - or tomorrow, we aren't that busy.
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