I'm assuming she's referring to this:
"Employers will be required to report these amounts either on Form W-2, Box 14, or on a separate statement"
I think ideally this should be in box 14 but it sounds like you might be able to provide a "separate statement" instead if EasyACCT does not cooperate.
But based on all of the posts this year, Intuit may have to remove the word "Easy" from their product or face lawsuits for false advertising. What a mess!
If the employee also has a business then it impacts the calculations on Form 7202. If you already got paid by your employer for 10 days of COVID, you don't also get a tax credit for it by being self-employed.
Edit: See lines 15 & 16 https://www.irs.gov/pub/irs-pdf/f7202.pdf
Do you have it listed as Box 14 for the GP category under "W2 Boxes" of the employees Wage/ Withholding Screen? that's how I did it. When I entered Box 14 it wiped out all of the preset checks for the various box codes/taxes - but I just rechecked the ones that needed check. Printed fine on my W2s.