I have always had to log off my computer and log back on in safe mode (hold down the windows key and R at the same time then type msconfig) with the network box checked as well in order to do any update from EasyACCT. After you update the software go back to msconfig and uncheck everything you checked and then restart your computer.
Our IT guy had to make adjustments to our firewall to allow the software to be updated using the "update via internet" option within the software. Our previous workaround was to download the latest file directly from our intuit account dashboard and install it that way.
I do not have an actual answer. I uninstalled it on my desktop, and it finally updated all of a sudden after several more tries after the reinstall. NO real reason. I have other issues with other workstations in the office.
This is rediculous.