"Intuit" produces several tax prep software packages.
You’ve come to the Intuit site supporting tax professionals, and you may be looking for support as an individual taxpayer. Please visit the TurboTax Help site for support.
I think you found the wrong Intuit. I believe the below link is where you might want to be:
(courtesy of Jeff)
(Altho if it's TurboTax... Bill might just help you out...)