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Solution shows twice

Why does a solution show twice - Once cuz it's a reply and once cuz it's a solution? Seems redundant, but what do I know? 

As itonewbie mentioned "The box that appears on top is a highlight for the solution.  The one in the proper sorting order is the original post of the solution."  This allows for the solution to be visible quickly, and still allow a user to see the full context of the conversation with the solution in its original place. 

 

Status: Declined
Vote now if this is a good idea
7 Comments
Level 15
Level 15

I thought that was weird too, why not just move it to the top as the solution, rather than leave it in both places.

Level 15

Lol, that apparent is the setup of the Khoros platform.  The box that appears on top is a highlight for the solution.  The one in the proper sorting order is the original post of the solution.

Level 15

Next question - Why can't you cheer my stupid question. 

Level 15
Level 15

Community Suggestions appears to be a different type of board, no kudos

Level 12
I don't see why anything needs to Move. Just mark it as the solution, such as using the green checkmark, but leave it in sequence, because these topics are already a pain to scroll through.
Community Manager
Community Manager

@George4Tacks wrote:

Why does a solution show twice - Once cuz it's a reply and once cuz it's a solution? Seems redundant, but what do I know? 


As @itonewbie mentioned The box that appears on top is a highlight for the solution. The one in the proper sorting order is the original post of the solution.


@George4Tacks wrote:

Next question - Why can't you cheer my stupid question. 

You actually can in the top right of the post 

2020-01-03_13-22-34.png

 

Community Manager
Community Manager
Status changed to: Declined

As itonewbie mentioned "The box that appears on top is a highlight for the solution.  The one in the proper sorting order is the original post of the solution."  This allows for the solution to be visible quickly, and still allow a user to see the full context of the conversation with the solution in its original place. 

 

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