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Give us a place to look up known bugs, workarounds, and let us know if the bug has been fixed or not

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Give us a place to look up known bugs, workarounds, and let us know if the bug has been fixed or not

Once we report a bug and it is getting fixed by Lacerte, we have know way to know whether it has been fixed or not without trial and error.

There should be a bulletin board of posted known errors, the effect on the returns, workarounds, and whether the error has been cleared or not.

Let us "follow" a bug similar to "liking" on  facebook -- that way we see when the error has been fixed since we are "following" it. 

Thanks for the feedback, I will work with the appropriate teams to see what we can do. 

Cheers! 

Betty Jo 

Status: Under review
Vote now if this is a good idea
6 Comments
Level 11

I don't use Lacerte but I think there's another website where unhappy campers share their gripes.

Level 5

PROSERIES should have a pinned Community bulletin board of posted known errors, the effect on the returns, workarounds, and whether the error has been cleared or not with the estimated fix date.

Once we report a bug and it is getting fixed by PROSERIES, we have know way to know whether it has been fixed or not without trial and error.

Let us "follow" a bug via email notification linked back to the pinned Community bulletin board -- that way we see when the error has been fixed since we are "following" it. 

Community Manager
Community Manager
Status changed to: Under review

Thanks for the feedback, I will work with the appropriate teams to see what we can do. 

Cheers! 

Betty Jo 

Level 7

A really swell thing would be an up to date specific to application resource of all things considered by Intuit, et al as a Known Issue

This might would save effort and time researching intermittent Snipe throughout each Season

Is it a Windows issue? Is it a User issue? Oh look here is the list of all things Intuit Known Issue - yep there it is I can stop looking now.

(Though judging from the success and how useful the communication of Application changes with each Version have become, I certainly am not holding my breath for implementation of this suggestion.)

Level 15

I have brought this up for a number of years without any changes being made.  I believe I made my annual request long before the current tax season started and I could have sworn someone told me they were going to work on that for this year.  But then again tax season isn't officially over so I'm sure it will be coming shortly.  But while we are on the subject of requests, sometime you should ask me about ProSeries and form 5227.

Maybe they should add an "Idea Statuses" category of "No way" to slide this idea into.  Might as well be honest with the customers.

Community Manager
Community Manager

Thanks for adding to this idea! I merged it with another that was similar, in order to combine the cheers for this community suggestion. 

Cheers! 

Betty Jo  

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