Welcome back! Ask questions, get answers, and join our large community of tax professionals.

Adjust my preorder in ProConnect Tax

cancel
Showing results for 
Search instead for 
Did you mean: 

Adjust my preorder in ProConnect Tax

My preorder of 2020 returns is double what I need.  I tried to call Intuit to adjust the order but was stuck on hold for almost an hour, then had to take an incoming call.  Tried calling them again and was on hold another 40 minutes before I finally gave up. 

I can see where I can order more returns and/or change my billing card but not adjust order. Can anyone help?

Please reach out to customer service for assistance with adjusting your pre-order. 

Status: Declined
0 Votes
Vote now if this is a good idea
2 Comments
Level 15

No one here can help and this post is not going to anywhere because you must speak with Sales directly.  I called them earlier this morning but it didn't take long for them to pick up (although they still haven't resolved my simple request after the call and another email).

Perhaps try calling them early?  If you need to speak with them, unfortunately, that will mean you have to put up with the hold time (until Intuit decides to invest more in customer support - it's still free to dream the last time I checked).

Community Manager
Community Manager
Status changed to: Declined

Please reach out to customer service for assistance with adjusting your pre-order. 

Post comment