Unable to cancel a signature request for 5500

This article will help you when:

• When attempting to unlock a client file you may receive a message stating:
  •  To unlock a return after requesting signatures, please go to the E-File menu and select Cancel Request for Signatures.
• When you choose the E-file menu, the option to cancel signature request is grayed out.

To resolve the error:

1. Open Lacerte to the Clients tab.
2. Highlight the client file. 
3. From the E-file menu select Step: 1 Print e-file Signature Document.
4. Select Cancel Request for Signatures.